The DGFT has
issued a notice which laid down the procedure for Online Filing and Tracking of
Quality Complaints or Trade disputes relating to International Trade for both
Indian and Foreign entities. Earlier the Online Filing facility were only
available for trade disputes pertaining to Foreign entities. Further, the
procedure for filing online complaint has been laid in two form, i.e. For
Indian and Foreign Complainants and for the concerned regional authority of
DGFT and SEZ, Indian Missions. This mechanism is to provide an additional
window for resolution of complaints/disputes to create confidence in business
environment in the country. Further, this mechanism is only reconciliatory in
nature. The aggrieved parties are free to pursue any other course of action
including legal action against the erring party. Disputes between the two
Indian parties or between the two foreign parties are not covered under this
mechanism.
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